How To Add A Supporting Mail Service On Etsy

More than 90% per centum of US-based Etsy sellers rely on the United States Postal Service (USPS) to deliver packages to their customers. Yet, long-continuing funding shortfalls and the touch of COVID-19 mean sellers, and millions of Americans, are experiencing unexpected postal delays.

Etsy is here for you during this challenging time. Detect out what we're doing to support sellers. Plus, go our tips for communicating with customers about delays and learn how you tin share your support for the USPS.

What Etsy'due south doing

Extending delivery estimates

We know how of import it is to communicate articulate expectations to your customers. In April we added an extra day to USPS estimates because of commitment delays. Nosotros're continuing to closely rails actual delivery times and will add additional days to our estimates if needed. We'll make sure to allow you know if our delivery estimates for USPS change.

In the by few months, we've also added extra days to delivery estimates for countries exterior the United states of america to give shoppers more info nearly when their orders volition get in.

Negotiating the best rates for sellers

We work closely with our partners at the biggest shipping carriers to give Etsy sellers admission to the all-time rates and services available. We're e'er looking at alternative options we can offer to Etsy sellers to give them the great rates and exceptional service they expect. Equally e'er, when yous purchase USPS postage stamp on Etsy, you can relieve up to xxx% compared to retail rates at the mail office.

We accept your back if something goes wrong

These are challenging times for small business concern owners who rely on the postal service. During this time, we've paused Etsy'due south order dissatisfaction rate (ODR). This means that low reviews or cases you receive as a result of shipping issues outside of your control will not have whatever impact on your shop'due south standing on Etsy.

If you lot don't think an order volition arrive on time, information technology'due south always best to attain out directly to the shopper to allow them know. If you have questions or concerns virtually reviews or cases yous receive every bit a result of shipping delays, reach out to Etsy Support.

What you can practise

Go on your processing times up to appointment

Make sure your current processing times accurately reflect how long it takes you to prep an guild. Nosotros combine your processing fourth dimension and the carrier's standard shipping time to create the estimated delivery date that shoppers run into. Since we're including carrier delays in our estimate, yous don't need to add boosted days to your processing times to account for those. Update your processing times.

Communicate with customers

If you expect there will be a delay with an order, let the buyer know. Etsy shoppers empathise that y'all're a small business, and sending them a note goes a long way toward making them feel even more confident about both you as a business concern possessor and when their gild will arrive. Send a message as soon equally possible if you think the order won't arrive past the estimated delivery date.

If yous demand more fourth dimension to go an order ready to send, yous can update the ship-past date as long equally the original send-past engagement hasn't passed. You should bulletin the customer first to make sure the new ship-past date and estimated commitment date work for them. Here's some instance language you can employ in your message. Be sure to tailor it to your unique situation:

Thanks so much for your lodge! This is a ane-person shop and I demand a picayune bit more time to get your order gear up. I'grand planning to ship your order on DATE. Does that new engagement piece of work for yous?

If you detect a delay acquired by the carrier after the gild has shipped, information technology's yet a expert idea to communicate with your customers and let them know what's going on. You could send a message similar:

I wanted to update you on the status of your social club. Due to disruptions from COVID-19 and potential shipping carrier delays, in that location's a chance your package may non make it on the original estimated date. Please experience free to message me if you accept any questions.

Yous can also add a note to your shop annunciation letting shoppers know they may experience shipping delays. Nosotros moved the announcement department back to the top of your store home to help y'all communicate with your customers during this fourth dimension. Edit your announcement.

Contact your congressperson and stand with the USPS

The USPS provides essential services to pocket-size business owners. Etsy supports the bill introduced in the Senate, the Postal service Emergency Aid Act (S.4174), which would provide additional funding for the USPS during COVID-19 and provide more long-term stability. Write your representative to let them know how important the USPS is to small business owners like you. We've made it like shooting fish in a barrel with a template alphabetic character and tool you can use to find your representative. Share your support here.